Defining the Budtender RoleDefining the Budtender Role 3 minsThe position of budtender takes a lot of finesse. In this course, we will teach you how to interact with customers; empowering them to successfully integrate cannabis into their lifestyle with your guidance.
Customer ServiceCustomer Service 16 minsNot every customer is the same and therefore not every customer wants the same experience. It is your job to give each customer exactly the experience they want to have. Put your customer in charge of their own experience. To be able to do that we must understand who our customers are!
Cannabis ScienceCannabis Science 13 minsAs a budtender you have an incredible responsibility. You not only drive the consumer market, but also interface with many novice consumers who seek advice on cannabis consumption and its therapeutic properties. Many cannabis consumers don’t know much about cannabis or cannabis products. Therefore, it is your responsibility to advise the customer on which brands to support with their purchase and why.
Cannabis Product KnowledgeCannabis Product Knowledge 14 minWhen it comes to cannabis, there are myriad methods for consumption and quite a wide range of products available. This can be overwhelming for both you, a new budtender, as well as a new customer. We can do a whole course on just cannabis products and consumption methods! So for now let’s keep it simple and outline the most common consumption methods and product categories that you will encounter as a budtender.
Application of Cannabis ScienceApplication of Cannabis Science 10 minsIn a cannabis dispensary, our primary goal is to help customers best integrate cannabis into their lifestyles. However, it is also important for you, the budtender, to sell cannabis. In this module, we are going to address how to best sell cannabis and deliver the best in class customer experience.
Course Wrap-UpCourse Wrap-Up 2 minsWe do a final wrap-up and recap and reflect on everything we've learned.